Check if you can access the ProtonVPN or ProtonMail website.Restart your Mac and log back in to the app.To fix this issue, follow these basic troubleshooting steps: This indicates a possible error with your network, or that the ProtonVPN infrastructure is currently experiencing downtime or maintenance. You might encounter the following error message when logging in: To resolve the keychain error, log out of your Mac user account and log back in. To allow your Mac to establish a VPN connection, you will need to enter your system password. The Network Extension Agent, also known as neagent, enables your Mac to receive VPN authentication data from the keychain system. If you do not yet have an account, you can sign up for a Free plan for macOS. If this appears, please verify your username and password. If you enter the wrong login credentials several times, you might encounter this error message: The app has now been reset to its default settings.Select Help in the app toolbar located at the top.The best thing to do is to reset the app to its default settings: This category includes interface bugs you might encounter while using the app.
If the issue you’re facing is not listed here, you can contact our support team for further assistance. This article covers solutions to common bugs encountered while using the ProtonVPN app for macOS.
